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Terms and conditions

UCHealth is pleased to offer you information via a Web-based version of our computer systems called My Health Connection.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms and Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

My Health Connection capabilities

The information provided on My Health Connection is not a substitute for the advice of your personal physician or other qualified healthcare professionals. Always seek the advice of your physician or other qualified healthcare professionals with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on My Health Connection.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

The contents of My Health Connection are considered to be a part of your patient health record. Should you request copies of your patient records, they will include information transmitted via My Health Connection.

Response to Electronic Communication – UCHealth clinics will make their best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for the message to be read. Accordingly, emergency situations requiring immediate attention should NOT be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable service.

Limitations on use of My Health Connection

You agree that you will NOT upload or transmit any communications or content of any type (including secure messaging) that may infringe upon, misappropriate or violate any rights of any party. You agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • signing on as or pretending to be another person
  • transmitting messages or material that infringes on or violates the intellectual property rights of others or the privacy or publicity rights of others
  • transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including UCHealth personnel) or entity
  • using My Health Connection’s interactive services in any way that is intended or is reasonably likely to harm the patient or others
  • collecting information about others, including email addresses
  • intentionally distributing viruses or other harmful computer code

UCHealth expressly reserves the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of My Health Connection due to any act that would constitute a violation of these Terms and Conditions.

Minor Eligibility – An individual must be age 14 or older to request a personal account.

Share My Account – My Health Connection allows a person designated by you to log into their account to access your health information. The person you designate must agree to follow these terms and conditions.

Website revisions

We may revise the information on My Health Connection, or otherwise change or update My Health Connection, including these Terms and Conditions, without notice to you. UCHealth may also make improvements and/or changes in products and/or services described on My Health Connection or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of My Health Connection will signify your continued agreement to these Terms and Conditions as they may be revised.

Customer Service information

To deactivate your My Health Connection account, please complete the form.

If you need information or technical assistance regarding My Health Connection or if you feel that your login ID or password have been compromised, please complete the form.

Patients who feel that information found in their My Health Connection record is inaccurate or incomplete should feel free to address their questions first to the physician’s office where they receive care. If questions or concerns persist after doing so or if you think that information in your health record should be changed, please contact Health Information Management, UCHealth at 720-848-1031.

Email Privacy – Patients who are users of My Health Connection should be aware that they will be notified via email when there is new medical information to be viewed on My Health Connection. This means that any person with access to a patient’s email will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s email account. Although no private medical information will be sent, the notification that new medical information is available by accessing My Health Connection may be information that a patient would not want others to know. Thus, patients should take this into account when providing an email address.

Please know that if you send us an email communication, it may be shared with the UCHealth staff that assists the physician in providing the patient’s medical care.

Security and Confidentiality – We afford the same degree of confidentiality to medical information stored on My Health Connection as is given to medical information stored by UCHealth in any other medium. UCHealth is committed to protecting the confidentiality of your medical information. We limit UCHealth employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses My Health Connection. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, My Health Connection must be accessed with a Secure Sockets Layer (SSL) compatible browser. Our SSL web server uses authentication and offers the highest level of encryption technology commercially available.

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to UCHealth by viewing the digital certificate. This certificate verifies the connection between the University of Colorado Hospital’s server’s public key and the server’s identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a My Health Connection user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

You agree that you will NOT use My Health Connection in any way that is intended to provide unauthorized access (hacking) to the UCHealth network or Third Party software vendor networks.


You understand that the UCHealth takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the Internet or my internet service provider (isp), access system, computer hardware or software, or any other service or device that you use to access My Health Connection. You understand that My Health Connection may not be available to you at all times due to system failures, back-up procedures, maintenance, or other causes. Access is provided on an “as-is, as-available” basis and UCHealth does not guarantee that you will be able to access My Health Connection at any particular time. During times when My Health Connection is unavailable, other communication methods (e.g., telephone) should be used to contact your UCHealth health care provider.

My Health Connection, its content and all site-related services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. You assume total responsibility and risk for your use of My Health Connection, all site-related services, and third party websites. No oral or written information or advice given by UCHealth or its authorized representatives shall create a warranty of any kind. Any references to specific products or services on My Health Connection do not constitute or imply a recommendation or endorsement by UCHealth unless specifically stated otherwise.

Limitation of Liability; Choice of Law

UCHealth and its affiliates, suppliers, and other third parties mentioned or linked to on My Health Connection are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to My Health Connection, site-related services and products, content or information contained within My Health Connection, and/or any third party website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with My Health Connection, site-related services, and/or third party websites is to stop using the website and/or those services. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. These terms and conditions are governed by Colorado law without regard to its principles of conflicts of law.


Except as otherwise indicated, all content on My Health Connection, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of UCHealth or its licensors and is protected by United States and international copyright laws. UCHealth allows you to view or download a single copy of the material on My Health Connection solely for your personal, noncommercial use.

The compilation of all content on My Health Connection is the exclusive property of UCHealth and is protected by United States and international copyright laws. Unless specifically authorized in writing by UCHealth, any use of these materials, or of any materials contributed to My Health Connection by entities other than UCHealth, on any other website or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by UCHealth. Content and features are subject to change or termination without notice in the editorial discretion of UCHealth.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on My Health Connection infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In accordance with the DMCA, UCHealth has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

Agent for copyright issues: Tara Cleare, Associate General Counsel, UCHealth
Address: 12401 E. 17th Avenue, Mail Stop F415, Aurora, CO 80045

For general My Health Connection issues, call 1-855-395-9031